Process Re-Engineering: Re-Designing the Business of Healthcare - Technology Information
Author: Health Management Technology

Business transformation, process improvement, process re-engineering. The terms get confusing, so the basic concepts need to be defined. Let's start with the most basic and important term, "business process." The work of any organization consists of business processes. Simply stated, these are sets of related activities that combine to complete a unit of work. Each process has a customer, either internal or external.

In many companies, business processes are not very visible to management. Instead of understanding and supporting the goals of an entire process, department managers often focus on the small pieces of the process that fall within their department. But, it is process performance --not departmental performance--that determines an organization's effectiveness and success.

So, it is a matter of the "whole being greater than the sum of its parts." To be efficient and effective, organizations must manage overall business processes, not just the separate parts.

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